Privacy Policy
Effective date: May 12, 2026
This Privacy Policy explains how Veo Lite collects, uses, shares, and protects information when you use our website, products, and services.
Information we collect
We collect information you provide directly, such as account details, billing information, prompts, uploaded media, support messages, and other content you choose to submit.
We also collect usage and device information automatically, including log data, browser type, IP address, pages viewed, referral URLs, and approximate location derived from technical signals.
How we use information
We use information to:
- Provide, maintain, and improve the service.
- Create and manage accounts.
- Process payments, credits, subscriptions, and refunds.
- Generate, store, and deliver user-requested content.
- Detect, prevent, and respond to fraud, abuse, security incidents, and policy violations.
- Communicate service updates, support responses, and administrative notices.
- Analyze usage trends and improve product performance.
User content
Prompts, uploaded files, generated outputs, and related metadata may be processed to deliver the features you request. You are responsible for ensuring that you have the rights and permissions needed for any content you submit.
Cookies and similar technologies
We use cookies and similar technologies to keep you signed in, remember preferences, secure the service, measure usage, and support payment and analytics integrations. See our Cookie Policy for more information.
How we share information
We may share information with service providers that help us operate the service, including hosting, storage, analytics, payments, email delivery, security, and customer support providers.
We may also disclose information when required by law, to protect rights and safety, to enforce our terms, or as part of a merger, acquisition, financing, or sale of assets.
Data retention
We retain information for as long as needed to provide the service, comply with legal obligations, resolve disputes, enforce agreements, and maintain security. Retention periods may vary depending on the type of information and the context in which it is used.
Security
We use reasonable technical and organizational measures to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your choices
You may update account information, manage cookie preferences where available, request support, or ask us to delete certain information. Some information may be retained when required for legal, security, fraud prevention, or accounting purposes.
Children's privacy
The service is not intended for children under 13, and we do not knowingly collect personal information from children under 13.
International use
Your information may be processed in countries other than where you live. Those countries may have data protection laws that differ from the laws in your jurisdiction.
Changes to this policy
We may update this Privacy Policy from time to time. If we make material changes, we will take reasonable steps to notify users or update the effective date above.
Contact
If you have questions about this Privacy Policy, contact us through the support channel provided in the service.